Ruzuku Payments - Subscriptions: refund a payment (Stripe)

If you have a Ruzuku Up-and-Comer subscription and your Stripe account is integrated with Ruzuku, you can refund a student's payment previously made through Ruzuku with your Stripe account! Here's how:

Find the student's listing in the Overview tab of the Students Dashboard. Click on the student's name.

Click on the Payments tab for the student, find the payment you wish to refund, and then click on the Refund button. Please note that any payment that doesn't have a "Refund" button next to it is not eligible to be refunded through this process.

Note: Refunding a payment is a permanent action and cannot be reversed.

The screen will show a confirmation that the payment has been refunded, and will display "Refunded" next to the original payment. A new listing, showing the refunded amount, will be displayed with the date of the refund. The example below shows the refund of a payment.

Refunding a payment does not cancel a student's subscription (if applicable), or remove him/her from the course.

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